Order Related FAQs
Can I cancel or make changes to my order?
Our goal is to process your order as quickly as possible, and because of that, it is unlikely that we will be able to make any edits or adjustments to your order once it’s been submitted. This includes ordered items, modifying sizes or patterns, canceling orders, and changing the shipping address. Returns can be requested online through our returns portal.
Where is my order and how do I track it?
We will send a tracking email you can use to track your package while in transit. If you haven’t received your tracking information, please check your Spam, Junk, or Promotional folder. If you were logged into your account you can also track your order’s status via your account.
I only received part of my order, where is the rest?
Occasionally we will ship orders in multiple shipments. You will receive a link to your tracking information and will be able to track both shipments. This typically happens when liquids are ordered. If you’re missing an item, please reach out to us at [email protected] so that we can look into this for you.
Where am I able to ship to?
We can ship to virtually any address in the continental U.S., except P.O. Boxes or Military APO/FPO addresses. We also now offer shipping to Canada. Please use an alternate shipping address. Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
How fast will my order ship?
Your order will ship as quickly as possible. Orders will typically ship within 1-3 business days. Shipping time frames are subject to change during holidays, due to weather exceptions, and during peak season.
How will my order ship?
We ship all orders from our Oelwein, Iowa address using UPS or USPS Ground Advantage. As soon as your order leaves our facility, an email with a link to your tracking information will be sent. Sometimes our automated emails will filter to your Spam, Junk, or Promotional folder. Please check there if you do not see your confirmation email in your inbox, that’s typically a good indicator of what inbox your tracking information will filter to. UPS does not deliver to P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. Blocker Outdoors cannot guarantee delivery times once it leaves our warehouse. Delays are possible with the carrier during transit. Please ensure your shipping address is correct. Orders are shipped to the address provided, and we are not responsible for incorrect addresses
5-7 Business days / Free Standard Shipping
In-stock orders generally ship within 1-3 days. Once in transit shipments normally take around 5-7 business days to arrive. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
2 Business days
In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive in 2 business days by the end of the second business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
1 Business day
In-stock orders placed by 1:00 pm EST (Monday – Friday) are guaranteed same-day shipment. Your order will arrive by the end of the next business day. Continental US ONLY. Delivery is NOT available to APO/FPO addresses or PO Boxes.
Can I use multiple discount codes on an order?
Only one promotional code can be used per order.
Can I use multiple credit cards on an order?
We can only process an order with one single credit card payment. Some of our customers will purchase multiple gift cards as a workaround for this!
Can I use multiple Blocker Outdoors digital gift cards on an order?
Absolutely! You can use multiple gift card codes on a single order! You’re able to purchase a digital gift card directly from our website HERE.
Does Blocker Outdoors offer a military discount?
We currently offer military and/or industry discounts through a company called Expert Voice. You can find them HERE.
You simply enter your email and hit “Join Now” and they will need to approve you!
Do you ship internationally?
We currently are unable to ship internationally but are hoping to be able to in the future!
My package says delivered but I can't find it. What should I do?
Before reaching out, ask the other members of your household and nearby neighbors. If it still hasn’t arrived, contact the local carrier who delivered it and ask where exactly they put the package, and who dropped it off. The carrier will have the most current information, and in most cases, the package is usually found. If you’re still unable to locate your package after contacting the carrier, please contact us at [email protected] and we will help you resolve the issue as quickly as possible.
Do you offer promo codes?
We occasionally share special offers via email, social media, or for first-time customers. Sign up for our newsletter to be the first to know.
Why didn’t my discount apply?
Check that the promo code hasn’t expired, meets any minimum order requirements, and is entered exactly as provided. Only one code can be used per order.
Can I combine promo codes?
No — only one discount code can be applied per order.
Returns Related FAQs
How do I process my return?
Gear must be new, unworn, and returned within 60 days of the original purchase date. Please go to our return portal HERE and fill out the form to create a Return Authorization.
To request your return you will need both the Customer PO from your original sales confirmation email (or packing slip) and the email address tied to the order.
**Make sure to keep your tracking number until your RA is complete**
Please keep in mind that during peak seasons returns and exchanges can take up to 4 weeks to complete once we receive your product.
Where do I send my return?
Once you have completed the Return Authorization process outlined above, you will be given the Return/Exchange shipping address. Please do not send any returns or exchanges to our Muskegon office unless instructed to do so by our Customer Service team.
Can I exchange an item for a different size/pattern/model?
We do not currently have an exchange policy. You will need to return the item for a refund and then reorder in the correct size. All returns must have an RMA number associated with them before shipping back. We ask that you pay to return the item to our facility. If your reorder does not meet our free shipping minimum we will provide you with a free standard shipping code.
I received a gift, but it doesn't fit. What are my options?
In many cases, you can ask the person that gave you the gift to help you return the item and reorder it in the correct size or a different pattern. If you’re not able to do this, contact our customer service department. We will assist you in setting up a return for the retail value of the item in the form of a digital gift card for use on our website
The return portal won't accept my order information, what do I do?
To request an RMA through the portal you’ll need your Customer PO, which is the confirmation number you were originally emailed and is also listed on your packing slip. Your Customer PO will typically start with “7000” and then have five additional numbers. You can access previous order information from within your account. If you checked out as a guest and are unable to locate your order information, please contact us at [email protected] and we’ll help you locate your order number.
I used points on my order, how do refunds work?
Once you have shipped your return back to our facility your items will go through our return process. After processing you will be refunded any Loyalty Points used on the order first, gift card balances second, and any credit applied to the order last.
Garment Care
Can I wash my ScentBlocker® suit?
Yes, ScentBlocker® products containing Cold Fusion Carbon™ technology can be washed when necessary. However, less washing is generally preferred. We recommend laundering garments only when spot cleaning is no longer sufficient, such as when garments become muddy, bloody, or heavily soiled.
Because the activated carbon is integrated into the garment, excessive laundering may increase the likelihood of carbon migration within the garment over time. For this reason, garments should be washed only as needed and always according to the care instructions provided with the product.
Use cold water, a gentle cycle, and a scent-free detergent. Avoid bleach, fabric softeners, starches, detergents containing UV brighteners, and heavily scented laundry products.
Should I use scent cover products & sprays on my ScentBlocker suit?
We do not recommend applying cover scents or animal-based scents directly to garments containing Cold Fusion Carbon™ technology. Activated carbon is designed to adsorb odor molecules, including those found in cover scents and animal scents. Saturating garments with additional scents may reduce the carbon’s ability to adsorb human odors while in the field.
Unscented scent-management products may be used as part of an overall scent-management routine. ScentBlocker® garments are designed to work as part of a complete scent-management strategy that includes proper garment care, storage, personal hygiene, wind management, and hunting practices.
How should I store my Scent Blocker suit?
Store garments clean and completely dry in an airtight storage container whenever possible. Airtight storage helps minimize exposure to household, vehicle, and environmental odors while preserving the odor adsorption capacity of the carbon.
A ScentBlocker® storage bag, sealed plastic tote, dry bag, or other airtight container are all acceptable storage options. Never store garments while damp or wet.
Can I iron my gear?
No. Ironing can damage waterproof membranes, technical fabrics, adhesives, scent-control components, and other specialized materials used in hunting garments. Always follow the care instructions provided with your product.
Do fabric softeners or scent sprays damage the clothing?
Yes. Fabric softeners, bleach, starches, detergents containing UV brighteners, and heavily scented laundry products should not be used on ScentBlocker® garments.
These products can leave residues on the garment and may interfere with the performance of technical fabrics and scent-control technologies. Always use a scent-free detergent and follow the care instructions provided with the garment.
Cover scents and animal scents are also not recommended for use directly on garments containing Cold Fusion Carbon™ technology.
How often should I reactivate my gear?
For maximum odor adsorption, we recommend reactivating garments before first use and approximately every 20–30 hours of field use, following the care instructions provided with the garment.
When not in use, garments should be stored clean, dry, and in an airtight container to help preserve performance.
How long does the carbon last?
There is no specific shelf life for garments containing Cold Fusion Carbon™ technology. As long as garments are properly stored and reactivated when needed, the carbon can continue adsorbing odors for many seasons.
Because the carbon is sandwiched between layers of fabric, excessive laundering may increase the likelihood of carbon migration within the garment over time, which is one reason we recommend washing only when necessary.
Longevity depends heavily on care, storage, frequency of use, and laundering practices. Many hunters continue using carbon garments successfully for years.
Can I use permethrin inssect repellent on my ScentBlocker® garments?
Permethrin may be used as part of an overall insect-control strategy. However, because Cold Fusion Carbon™ technology is designed to adsorb odor molecules, applying permethrin directly to carbon-containing garments may reduce the carbon’s ability to adsorb human odors while in the field.
For best results, we recommend treating non-carbon base layers, socks, and other non-carbon garments and allowing them to dry completely before use. If permethrin is applied directly to outer garments, always follow the product manufacturer’s instructions and allow the garment to dry completely before wearing.
Because long-term effects can vary depending on the product used, frequency of application, and garment construction, we recommend limiting direct application to carbon-containing garments whenever possible.
Product Related FAQs
What is the difference between ScentBlocker® and the Shield Series gear?
The ScentBlocker® line utilizes Cold Fusion Carbon™ technology that combines the power of activated carbon for premium adsorptive capacity with the warmth, strength & natural anti-microbial properties of wool to deliver superior scent control performance. The Shield Series contains S3® technology, which helps to control odor by helping to reduce the formation of odor-causing bacteria that cause odors to grow in the fabric.
Do antimicrobial garments also eliminate odor?
In short, no. They do almost nothing to eliminate, trap, adsorb, or neutralize odors. They can only help to control odor by helping to reduce their formation in the first place. What they are really intended to do is protect the fabric itself by reducing bacteria that causes odors to grow in the fabric. This is exactly how our S3® technology works.
What is the temperature rating of your clothing?
Our clothing does not contain a temperature rating system. We design our garments to be utilized throughout the year in different weather situations. ScentBlocker® has designed a layering system to help hunters ensure they are wearing the proper clothing to stay warm or keep cool and reduce their human odor at the same time. By properly utilizing two or more layers you can control your body’s temperature and either add or remove layers based on your temperature.
How important are the gloves to the system?
Gloves are ideal for not leaving scent when on the way to and from the stand, handling decoys and equipment or when touching brush or limbs.
How long will my Blocker Outdoors suit last?
The lifespan of the product really depends on how you use it. We roughly say that it should last 3-5 years; about what you would expect from other hunting camo. If you are a knee-walking, belly-crawling extreme hunter in the woods five months a year, the life span may be shorter. If you are in the field for 20-30 days a year and follow our instructions, 3-5 years can be expected. Some hunters are still wearing our original suits today!
How will I know when it is time to reactivate my Cold Fusion Carbon™ ScentBlocker® suit?
There is no set time for this. An estimated 20-30 hours of hunting use for new suits is a general guideline. When hunting in warm weather with the suit directly next to your skin, the activated carbon may become saturated quicker than when hunting in cool, dry weather. The only true test of when reactivation becomes necessary is if you have been wearing the suit with good results and then you get winded by your prey.
I’ve heard that the headcover is the most important part of the suit. Can I wear only the headcover and effectively control my scent?
The headcover is an important part of a system and necessary to have as little scent as possible in the field. The head generates over 1/3 of the human odors generated in the body. Hair, breath, and facial oils all need scent control. In order to control your scent properly and achieve the best results, it is imperative that you wear the full system of headcover, jacket, pants, gloves, and scent-control footwear.
I am having trouble finding my kisser button and shooting with the headcover on, what should I do?
Our designs enable you to pull the lower portion of the headcover down, allowing for easy kisser button and anchor point placement. Our advice is for you to practice shooting wearing the complete system until it becomes second nature.
What do I do if I am being winded in ScentBlocker® clothing?
Reactivate your ScentBlocker® products, respray your accessories with scent killer, wash boots if necessary, always dress and undress in the field, never expose any of your products or gear to the vehicle, home or camp smells. Keep the headcover on and over your mouth and nose even during travel to and from your hunting location. Lastly, change your stand position as your prey may already be onto your current stand position.
What happens if it rains when I’m wearing ScentBlocker® products?
The water will not affect the adsorptive abilities of the activated carbon in the Cold Fusion Carbon™ gear. ScentBlocker® will work equally well whether it is hot, cold, wet or dry.
When will a product be back in stock?
Restock timelines vary by style and pattern. Sign up for restock notification through the website, or contact customer service with the style and size you’re interested in and we’ll check upcoming availability!
Do you restock closeout items?
Closeout products are not restocked, but we may offer similar or updated versions.
Warranty/Guarantee
Does Blocker Outdoors have an apparel warranty?
Please see our apparel warranty information here.
Brand Ambassador Program
I'm interested in sponsorship, do you have a Pro-Staff program?
We do have a Brand Ambassador program! The Blocker Outdoors brand ambassador program is comprised of Blocker Outdoors Pro-Staffers who create, promote, and engage in socially driven content regarding all things Blocker Outdoors. Our brand ambassadors assist us in growing awareness of the Blocker Outdoors brand as well as promote products, practices & technologies to the world via social media.
The first step is to fill out an application, which you can find HERE.
Once your application is submitted you should hear back within approximately 2-4 weeks via Facebook messenger. Thank you for your interest and good luck!
Guides and Outfitters
Do you have a guide and outfitter program?
You can find information for our Guide and Outfitter Program HERE.
Account & Login
How do I reset my password?
Click “Sign In” at the top of our site, then select “Forgot Your Password?” and follow the prompts. You’ll get an email with a link to set a new password. Check your spam/junk folder if it doesn’t show up.
I can’t log into my account — what should I do?
Make sure you’re using the same email you registered with. If the problem continues, contact our customer service team and we’ll help you regain access.
How do I check my rewards balance, and how do I redeem my points?
You can check your rewards balance anytime by logging into your account and clicking “Rewards” in the menu — your available points will be shown there.
When you’re ready to redeem:
- Add your items to the cart.
- At checkout, choose how many points you’d like to redeem (in $20 increments).
- After redeeming your points, refresh the checkout page so the discount applies to your cart total.
- Complete your purchase as usual.
Log into your account and click “Rewards” in the menu to view your points and redemption options.