How do I process my return?
Gear must be new, unworn, and returned within 60 days of the original purchase date. Please go to our return portal HERE
and fill out the form to create a Return Authorization.
To request your return you will need both the Customer PO from your original sales confirmation email (or packing slip) and the email address tied to the order.
**Make sure to keep your tracking number until your RA is complete**
Please keep in mind that during peak seasons returns and exchanges can take up to 4 weeks to complete once we receive your product.
Where do I send my return?
Once you have completed the Return Authorization process outlined above, you will be given the Return/Exchange shipping address. Please do not send any returns or exchanges to our Muskegon office unless instructed to do so by our Customer Service team.
Can I exchange an item for a different size/pattern/model?
We do not currently have an exchange policy. You will need to return the item for a refund and then reorder in the correct size. All returns must have an RMA number associated with them before shipping back. We ask that you pay to return the item to our facility. If your reorder does not meet our free shipping minimum we will provide you with a free standard shipping code.
I received a gift, but it doesn't fit. What are my options?
In many cases, you can ask the person that gave you the gift to help you return the item and reorder it in the correct size or a different pattern. If you're not able to do this, contact our customer service department. We will assist you in setting up a return for the retail value of the item in the form of a digital gift card for use on our website
The return portal won't accept my order information, what do I do?
To request an RMA through the portal you'll need your Customer PO, which is the confirmation number you were originally emailed and is also listed on your packing slip. Your Customer PO will typically start with "7000" and then have five additional numbers. You can access previous order information from within your account. If you checked out as a guest and are unable to locate your order information, please contact us at [email protected]
outdoors.com and we'll help you locate your order number.
I used points on my order, how do refunds work?
Once you have shipped your return back to our facility your items will go through our return process. After processing you will be refunded any Loyalty Points used on the order first, gift card balances second, and any credit applied to the order last.
Can I wash my ScentBlocker® suit?
Yes, you can wash ScentBlocker® products containing our Cold Fusion Carbon™ technology, but this is not a necessary step in the process. Washing does not harm the activated carbon but it may loosen some of the excess carbon. You only need to wash clothing with Cold Fusion Carbon™ technology if it becomes extremely dirty, bloody, or sweaty under extreme field use. Garments worn close to the skin or in hot weather will need to be washed more often. Machine wash on gentle cycle, cold water with non-scented carbon wash approved by Blocker Outdoors. Under normal conditions, ScentBlocker® products need to be washed about 3-4 times per season, or after approximately 20-30 hours of actual use.
Should I use scent cover products & sprays on my ScentBlocker suit?
We highly recommend you DO NOT use any liquid sprays that contain a cover scent (such as fall blends, earth, acorn, cedar, or any others) or animal scents (such as raccoon, buck, doe, or any others) on or with our clothing. The carbon will adsorb the odor molecules in the cover sprays/scents making less room for the carbon to adsorb human odor while in the field. However, it is acceptable to use liquid sprays WITHOUT cover scents, such as our Scent Shield liquid line.
How should I store my Scent Blocker suit?
Place your suit inside a ScentBlocker® storage bag. For maximum protection, place inside a sealed plastic container or plastic tote. Our airtight Dry Bag is the perfect container for storage.
How do I take care of my garments?
Please refer to our garment care section of the website to learn how to properly take care of your garment HERE.
What is the difference between ScentBlocker® and the Shield Series gear?
The ScentBlocker® line utilizes Cold Fusion Carbon™ technology that combines the power of activated carbon for premium adsorptive capacity with the warmth, strength & natural anti-microbial properties of wool to deliver superior scent control performance. The Shield Series contains S3® technology, which helps to control odor by helping to reduce the formation of odor-causing bacteria that cause odors to grow in the fabric.
Do antimicrobial garments also eliminate odor?
In short, no. They do almost nothing to eliminate, trap, adsorb, or neutralize odors. They can only help to control odor by helping to reduce their formation in the first place. What they are really intended to do is protect the fabric itself by reducing bacteria that causes odors to grow in the fabric. This is exactly how our S3® technology works.
What is the temperature rating of your clothing?
Our clothing does not contain a temperature rating system. We design our garments to be utilized throughout the year in different weather situations. ScentBlocker® has designed a layering system to help hunters ensure they are wearing the proper clothing to stay warm or keep cool and reduce their human odor at the same time. By properly utilizing two or more layers you can control your body’s temperature and either add or remove layers based on your temperature.
How important are the gloves to the system?
Gloves are ideal for not leaving scent when on the way to and from the stand, handling decoys and equipment or when touching brush or limbs.
How long will my Blocker Outdoors suit last?
The lifespan of the product really depends on how you use it. We roughly say that it should last 3-5 years; about what you would expect from other hunting camo. If you are a knee-walking, belly-crawling extreme hunter in the woods five months a year, the life span may be shorter. If you are in the field for 20-30 days a year and follow our instructions, 3-5 years can be expected. Some hunters are still wearing our original suits today!
How will I know when it is time to reactivate my Cold Fusion Carbon™ ScentBlocker® suit?
There is no set time for this. An estimated 20-30 hours of hunting use for new suits is a general guideline. When hunting in warm weather with the suit directly next to your skin, the activated carbon may become saturated quicker than when hunting in cool, dry weather. The only true test of when reactivation becomes necessary is if you have been wearing the suit with good results and then you get winded by your prey.
I’ve heard that the headcover is the most important part of the suit. Can I wear only the headcover and effectively control my scent?
The headcover is an important part of a system and necessary to have as little scent as possible in the field. The head generates over 1/3 of the human odors generated in the body. Hair, breath, and facial oils all need scent control. In order to control your scent properly and achieve the best results, it is imperative that you wear the full system of headcover, jacket, pants, gloves, and scent-control footwear.
I am having trouble finding my kisser button and shooting with the headcover on, what should I do?
Our designs enable you to pull the lower portion of the headcover down, allowing for easy kisser button and anchor point placement. Our advice is for you to practice shooting wearing the complete system until it becomes second nature.
What do I do if I am being winded in ScentBlocker® clothing?
Reactivate your ScentBlocker® products, respray your accessories with scent killer, wash boots if necessary, always dress and undress in the field, never expose any of your products or gear to the vehicle, home or camp smells. Keep the headcover on and over your mouth and nose even during travel to and from your hunting location. Lastly, change your stand position as your prey may already be onto your current stand position.
What happens if it rains when I’m wearing ScentBlocker® products?
The water will not affect the adsorptive abilities of the activated carbon in the Cold Fusion Carbon™ gear. ScentBlocker® will work equally well whether it is hot, cold, wet or dry.